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HoloMD - Terms of Use and Legal Disclaimer

  • By using this chatbot service, you acknowledge that you fully understand the risks, limitations, conditions of use, and instructions for use. You understand and accept the risks associated with the use of this chatbot service and you agree with our Privacy Policy. You acknowledge and agree that despite recommendations that encryption software be used as a security mechanism for electronic communications, it is possible that communications using this chatbot may not be encrypted. Despite this, you agree to communicate with this chatbot with a full understanding of the risk. You acknowledge that you may, at any time, withdraw the option of communicating electronically through this service by closing the chat window.
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  • Purpose: The chatbot is designed to provide general information about psychiatric care and mental health. It is not a substitute for professional medical advice, diagnosis, or treatment. If you need professional advice, please contact the clinic where you are being treated to speak to a licensed healthcare provider.
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  • Not a Healthcare Provider: The chatbot is a digital tool and does not constitute a healthcare provider-patient relationship. Its responses are automated and based on a predefined set of data and cannot replace the nuanced advice of a human professional. Users should not interpret the information provided as medical advice or a diagnosis.
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  • Privacy and Confidentiality: We prioritize the privacy and security of our users' information. Be aware that chatbot conversations may be reviewed by our content team to improve results. HoloMD strives to maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy and security laws. We are committed to maintaining the confidentiality, integrity, and security of your protected health information (PHI). All patient information is handled in accordance with HIPAA regulations to ensure that your data is protected against unauthorized access, use, or disclosure. While OpenAI retains logs of these conversations for 30 days, this data is not used to train their AI models. By using this service, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy. We reserve the right to update our Privacy Policy at any time, and we encourage you to review it periodically. Your continued use of the service constitutes your acceptance of any changes to the Privacy Policy.
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  • Consent to Monitoring and Review: By using this chatbot service, you acknowledge and consent to the monitoring of your conversations. You also agree that your conversations may be reviewed by your doctor and a first-level reviewer prior to being allowed to converse with Dr. Holo. This process is in place to ensure the quality and appropriateness of the information provided and to maintain a high standard of care.
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  • Limitation of Liability: The chatbot is provided on an "as is" basis without warranties of any kind. Neither the clinic nor the developers shall be liable for any damages arising from your use of the chatbot, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This limitation of liability applies to any claims arising out of or related to your use of the service, whether based on warranty, contract, tort, or any other legal theory.
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  • Emergency Situations: The chatbot is not designed to handle situations involving self-harm, harm to others, any other form of crisis, or other emergency situations. In case of an emergency, please contact your local emergency services immediately or go to the nearest emergency room.
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  • Accuracy and Updates: While we strive to provide accurate and up-to-date information, the field of psychiatry is constantly evolving. We cannot guarantee that all information provided by the chatbot will be current or encompass all the latest research or guidelines. Healthcare professionals using the service are responsible for verifying the accuracy and usefulness of the information provided.
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  • User Responsibility: You are responsible for how you use the chatbot and the information it provides. It is your responsibility to evaluate the usefulness and accuracy of the information provided through the chatbot.
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  • Consent: By using the chatbot, you acknowledge that you have read this disclaimer and agree to its terms. If you do not agree with this disclaimer, please do not use the chatbot.

 

  • Insurance Billing and Copays
    HoloMD will bill your insurance provider for the services rendered. It is the patient's responsibility to ensure that their insurance information is accurate and up to date. Any copays, coinsurance, or deductibles as determined by your insurance plan are the patient's responsibility and must be paid at the time of service or upon receipt of an invoice.

  • Patient Fees and Liability
    HoloMD does not forgive patient fees or patient liability owed, except in exceptional cases which will be reviewed on a case-by-case basis. Patients are responsible for any amounts not covered by their insurance, including but not limited to copays, coinsurance, deductibles, and any services not covered by their insurance plan.

 

  • Contact Information
    Patients are required to keep their contact information, including address, phone number, and email address, up to date with HoloMD. This ensures that billing statements and other important communications related to your use of Dr. Holo are received in a timely manner.

  • Collection Attempts
    HoloMD will make a minimum of three attempts to collect any patient portions owed. These attempts may include phone calls, emails, and mailed statements. If after these attempts the balance remains unpaid, the account may be referred to a collection agency, and additional fees may apply.
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  • Changes to the Disclaimer: We reserve the right to make changes to this disclaimer at any time. We encourage users to review the disclaimer periodically for any updates or changes. Your continued use of the service constitutes your acceptance of any changes to this disclaimer.
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  • Contact Us: If you have any questions or concerns about this disclaimer, please contact us at info@holomd.ai